Please choose your promotional items and clothing carefully. Once an item is branded with your logo we cannot provide exchanges or refunds due to incorrect sizing or color choices or mistakes during ordering process or change of artwork. All colours/photos found online are to be used as a guide or representation only, shades may vary under different lighting conditions, if you require a specific colour a sample should be ordered to ensure correct colour match. We do not provide refunds or exchanges if you simply change your mind, select the wrong colour or if there are minor imperfections to artwork. Please note once clothing has been worn/washed/opened/branded we cannot process any returns or credits.
Once order has been made and artwork has been set-up we cannot provide a refund for any orders.
Any claims on incorrectly supplied items or faulty items must be made in writing within 14 days. Any claims after this date cannot be processed. We will gladly remake goods where there has been a significant problem in the manufacturing process, or products that do not function according to product description. We are not responsible for variation in shades of colour in photos online to physical product. It is at our discretion.
Unreasonable complaints will be refused to be investigated. Epic Promotions is not responsible for any charges incurred by the customer unless otherwise agreed in making, lodging or inquiring about a complaint. Where there are delays beyond our control in both processing and delivery from third and external parties (ie. freight providers) we cannot be held liable for delays or missed deadlines.